Northpass LMS Review: Now Gainsight Customer Education
Northpass was a customer education LMS based in Parsippany, New Jersey. Gainsight bought it in 2023, and its documentation now calls the product Gainsight Customer Education (CE). Here is where it stands, how its connectors work, and what to compare it with.
Short answer
If you already run a Northpass academy and use Gainsight or Salesforce, Gainsight Customer Education still connects learning data to those systems and is still documented. If you are choosing a customer education LMS today, know that Gainsight bought Skilljar in 2025 and now markets Skilljar by Gainsight, so ask which product it will put you on and what its roadmap is. If you train members or certify professionals rather than software customers, a different kind of LMS will fit better.
Reviewed October 2026 by the team at Kprise, makers of MyPass LMS. Facts come from Northpass's public pages, listed under Sources.
Who Northpass fits
A good fit if you
- Already run customer training on Northpass and want it to keep feeding Gainsight CS health scores
- Need course enrollments and activity visible on Salesforce contacts
- Run a branded academy for software customers or partners, with courses, quizzes, learning paths and certificates
Look elsewhere if you
- Are starting fresh and want certainty about which customer education product Gainsight will invest in
- Train association members or certification candidates and need AMS sync and recertification tracking
- Need published pricing before you speak to sales
What Northpass is
What is Northpass? Northpass is a learning management system built for customer education: teaching your customers and partners how to use your product through a branded online academy. When Gainsight announced the acquisition in July 2023, it described Northpass as a privately held company in Parsippany, New Jersey, used by nearly 350 B2B and B2C companies including Walmart, Freshworks, Glassdoor and Pipedrive.
What happened to Northpass? Gainsight, a customer success software company, added Northpass to its platform so that customer education sits next to its other digital channels, such as in-app engagement and customer communities. Gainsight's support documentation now refers to the product as Gainsight Customer Education, "formerly known as Northpass." Then, on April 2, 2025, Gainsight acquired Skilljar, another customer education LMS, and said the deal would "combine the best of both platforms," pairing Skilljar's scale and content syndication with Gainsight Customer Education's customer-centric approach. Gainsight now markets the combined offer as Skilljar by Gainsight.
We did not find an end-of-life notice for Gainsight Customer Education on Gainsight's pages, and its documentation is still published. For current customers that means business as usual for now. For new buyers it means asking directly which platform you will be on in two years.
Key features
Courses and assessments
Course builder with activities and milestones, question banks, timed quizzes and several quiz styles, plus a media library.
Learning paths and certificates
Sequenced learning paths and certificates for learners who complete them, with learner transcripts to track achievements.
Branded academy
Design customizations, a website and course catalog, white-labeled email domain, and groups with shareable enrollment links.
Instructor-led training
Scheduling for live sessions, including waitlists when a session fills up.
Commerce
Sell courses or course bundles through a Shopify integration linked to your course catalog.
Connectors and API
Salesforce, Gainsight CS and PX, HubSpot, Zendesk, Zoom, Zapier, BambooHR, Mailchimp, Google Analytics and others, plus API and developer docs.
Northpass pricing
Gainsight does not publish pricing for Customer Education (Northpass). You need to talk to Gainsight sales for a quote. Gainsight's own documentation shows that plan level matters: the Gainsight CS connector, for example, requires a premium Northpass plan or higher.
If you are renewing, ask how your pricing and contract terms will be handled as Gainsight brings its two customer education products together. If you are buying new, ask for quotes on both Gainsight Customer Education and Skilljar by Gainsight, and get the expected roadmap for each in writing.
Pros and cons
Pros
- Purpose-built for customer and partner academies
- Learning data flows into Gainsight CS health scores and Salesforce contacts
- Wide set of documented connectors, including HubSpot, Zendesk, Zoom and Zapier
- Backed by Gainsight, whose platform is used by nearly 200 publicly traded companies
Cons
- Gainsight now also sells Skilljar, which leaves the long-term roadmap unclear
- Salesforce sync is one-way and does not include past training data
- No published pricing; some connectors need a premium plan
- Not designed for association member education or professional certification
Northpass vs MyPass LMS
Northpass (Gainsight CE) and MyPass LMS serve different buyers. Northpass is built for software companies teaching their customers, with tight links to customer success tools. MyPass is built for associations, certification programs and training teams that need AMS sync, certificates with recertification, and flat pricing.
| What matters | Northpass | MyPass LMS |
|---|---|---|
| Customer success data | Native Gainsight CS connector feeds learning into health scores | No Gainsight connector; REST API and webhooks |
| CRM sync | Salesforce enrollments object, plus HubSpot | Not a focus; integrations center on AMS and HR systems |
| Association AMS sync | Not advertised | iMIS, Nimble AMS, Fonteva, GrowthZone, MemberClicks, YourMembership and others |
| Certificates | Certificates on completion | Automatic certificates with expiry and recertification reminders |
| Selling courses | Shopify integration | Stripe, with no MyPass commission |
| Pricing | Not published | From $79/mo billed annually, unlimited registered users, free Community Edition |
Northpass alternatives
Northpass questions, answered
What happened to Northpass?
Gainsight announced its acquisition of Northpass in July 2023, and the product is now called Gainsight Customer Education (CE), "formerly known as Northpass." In April 2025 Gainsight also acquired Skilljar and said it would combine the best of both platforms. Gainsight's CE documentation is still published, and we found no end-of-life notice.
What is the Northpass LMS connector for Salesforce?
It is a one-way integration that creates a custom Enrollments object in Salesforce and links records to contacts by email address. Enrollment activity syncs as it happens, with up to a 30-minute lag. It only syncs from installation onward, so past training data has to be exported from Gainsight Customer Education and imported into Salesforce separately.
How does Northpass connect to Gainsight CS?
Through the Gainsight app in the Northpass Apps section. You need admin rights in both products and a premium Northpass plan or higher. You enter the Gainsight API access key and subdomain, create a custom object with fields such as course name, progress and completion date, and learning data then feeds customer health scores.
What other integrations does Northpass have?
Gainsight's Customer Education docs cover Salesforce, Gainsight CS and Gainsight PX, HubSpot, Zendesk, Zoom, Zapier, BambooHR, Mailchimp, Customer.io, Iterable, Google Analytics, iorad and Shopify for selling courses, plus API and developer documentation for custom connections. Some integrations depend on your plan level, so confirm what yours includes.
What is a Northpass academy?
It is the branded training site a company builds on Northpass for its customers or partners. Learners get a course catalog, learning paths, quizzes, live sessions and certificates, under the company's own design and email domain. It is the front end of a customer education program, for example teaching new customers how to use your product.
Is Northpass still a good choice in 2026?
For existing customers tied into Gainsight CS or Salesforce, it still works and is documented. For new buyers, Gainsight now owns two customer education LMSs and markets Skilljar by Gainsight, so get the roadmap in writing. If you are an association or certification body, an LMS built for member education will fit better.
Sources: Gainsight acquires Northpass (press release, July 2023) · Gainsight acquires Skilljar (press release, April 2025) · Gainsight Customer Education documentation · Gainsight CE and Salesforce integration overview · Gainsight CE: Gainsight CS integration
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